Customer Service &
Retention - Training Seminar
program for employees- focusing on teaching the
front line people how to better
communicate with their customers.
The goal of this session is to reduce &
prevent the loss of customers
by teaching the psychology of his/her customer.
Some of the topics
covered in this session are: "Why Customers Switch
Is The Price/Value Relationship," "Image: Perception Is What
About, "Operating As A Team," "The Responsibilities Of The
Technician", "Educating The Customer", "The Technicians
Role In Keeping The
Customer Loyal", "Defining & Fulfilling Customer
Source Credibility,” "The Dimensions Of
Customer Service", " Performing At The
Desired Level Of Service".
The companies who send their employees to
attend this seminar will see results in
the form of less cancellations and