Business By Preventing Cancellations
(For Owners & Managers)
Comprehensive training session, showing owners & managers ways to
reduce customer cancellations & allowances. Addresses practically
for a cancellation and the ways the company can
intervene and retain the
customer - even after the initial
cancellation call. Some of the topics covered:
"Why Customers Switch
Companies," "Just How Much Are Your Cancellations Costing
You?", "Service Allowances- A Red Flag For Impending Cancellations", "What Is
An 'Acceptable' Cancellation Rate"?, "Operating As A Team," "Managing
Effectively," "Delegating Responsibility," "Understanding
Expectations," "Operating At The Desired Level Of Service,"
Service Management," "The Price Value Relationship,"
Credibility," "Customer Service Training For my
Employees?-The Only Way To Go!"