Growing Your Business By Preventing Cancellations
        (For Owners & Managers)  

Description:

Comprehensive training session, showing owners & managers ways to reduce customer cancellations & allowances. Addresses practically every reason for a cancellation and the ways the company can intervene and retain the customer - even after the initial cancellation call. Some of the topics covered: "Why Customers Switch Companies," "Just How Much Are Your Cancellations Costing You?", "Service Allowances- A Red Flag  For Impending Cancellations", "What Is An 'Acceptable' Cancellation Rate"?, "Operating As A Team," "Managing Employees Effectively," "Delegating Responsibility," "Understanding Customer Expectations," "Operating At The Desired Level Of Service," "Understanding Service Management," "The Price Value Relationship," "Maintaining Source Credibility," "Customer Service Training For my Employees?-The Only Way To Go!"