Program Outline:
This session will examine the following areas:

• Defining & Using Integrated Pest Management
• What it takes to be a superior technician
• Being Part of the team means...
• The Business Puzzle
• The keys to the doors of success
• Understanding today’s customers
• Consumer behavior
• The price/value relationship
• Why customers cancel
• The three layers of customer service
• The five dimensions of customer service
• How to keep customers loyal
• Identifying the loyal customer
• The four types of customers
• The technician’s role in preventing cancellations
• The power of referrals & Add-On Sales