"The Harvard Experience -
(For Owners & Managers)
Mr. Goldglantz, attended NPMA's Second Management
Cambridge, Mass., once again, in 2000. The course was facilitated
one of the world's leading authorities on service management (Jim
This session deals with broad management concepts and
at the Harvard School of Business. Mr. Goldglantz
has taken the information from
the course and reduced it to easy to
understand terminology. He combines his own
knowledge with these advanced theories and concepts -then applies
the information, utilizing practical examples, to the Pest Control
"Developing A Strategic Service Vision,";
"Putting The Service Profit Chain To Work,";
"Managing For Maximum Lifetime Customer
"Developing Loyal Employees.”
Herb Keleher, Of Southwest Airlines, Built His Business From The
Bottom Up. His Unique Management Style Teaches Those Of Us
The Pest Management Industry. How Small Changes In Operational
& Focus Can Yield Big Profits - Even For Small Companies.
Sam Walton Of The Wal-Mart Corporation, Began His Little Five And
Dime Store In His Basement In
Benton, Arkansas. Hard Work, Vision,
Employee Loyalty And
Operational Focus Propelled His Company To
A Multi-Billion Dollar
Operation. Learn How To Take The Lessons His
Company’s Success Has
Demonstrated And Apply Them To Your Own
Pest Control Business.
Cook, Of QUICKEN (INTUIT) Built A Dynasty Around Providing
Outstanding Customer Service.
Learn How To Take What He Did In
His Company, To Make It Unique,
And Apply It To Your Own Pest
Control Business. The Only
Thing That Will Prevent You From Raking
In The Profits After This
Session… Is You!
Four Types Of Customers & How To Handle Them: Apostles,
Almost Apostles, Mercenaries
The Lifetime Value Of Your Customer By One Year & what
It Means To Your Business.
Reengineering Your Business For Success.